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Tom Meade

Meet the team at REC

On a weekend night in midsummer, you can hear the roar of racing-car engines throughout the rural town of Stafford Springs, Connecticut, home of the Stafford Speedway. In the morning, however, the village is a quiet place where families fish on small streams and sparkling lakes.

Stafford Springs is the current home of REC, a high-tech machine shop owned by Alan Gnann. This part of Connecticut has many hi-tech machining companies ‘in orbit’ around Pratt & Whitney, one of the aerospace companies of United Technologies, and REC’s building, on Middle River Road, was once home to an aerospace supplier.

Today, however, REC serves America’s rod-building industry.

Alan, currently chairman of the American Fly Fishing Trade Association, declines to identify his customers, but a display of REC-built rod tubes reveals the logos of such companies as Orvis, Redington, Thomas & Thomas, and other top brands.

More than 90 per cent of REC’s output goes to original-equipment manufacturers, or OEMs, and maintaining their anonymity is an unwritten, professional courtesy.

Alan learned the fly-rod business and its ethics long before he acquired REC, in 1996, when the company was a small component maker in Vermont. During his time as an officer in the US Navy during the late 1960s and early 1970s, Alan built his first fly rod. A whippy cane rod, it hangs among scores of more modern fly rods in REC’s hallways. (Alan encourages his employees to borrow any of the rods on display; on the day TTW visited the factory, four employees were out fishing.)

Soon after Alan built that first rod in 1973 he found himself becoming a part-time custom-rod builder. An engineer and corporate executive by day, by night he built more than 500 custom rods, many in the early days of Sage’s custom-builder programme.

As he climbed corporate ladders Alan moved from place to place, including the Pacific Northwest – the home of Lamiglas, G Loomis, Sage and Boeing – where carbon-fibre tube technology drifted from the aerospace industry to fishing rods and golf club shafts.

Alan eventually landed in Hartford, Connecticut, in charge of acquisitions for a major American corporation.

“It was a time when my colleagues were about 15 years older than me,” he said. “I was in my mid-40s and was able to take money I had saved to buy a company.

“I wanted to be in the fly fishing business… and I approached several companies.”

REC had been in business since 1968, and Alan bought his first chunk of the company in 1996; a year later, he owned it all. Then he bought Mildrum and Perfection, two other companies that manufactured rod components.

REC buys cork for rod grips and fighting butts from Portugal. Only three to four per cent of Portuguese cork goes to the fishing tackle industry, Alan says, with most of it going to the wine industry. Fishing-rod makers are not high on the priority lists of Portuguese suppliers… except for Alan Gnann.

Much of the REC building in Connecticut is a ‘clean room’ certified by federal health officials to process cork bottle stoppers for wine and spirits for the cork company Alan founded, called CorkTec.

He started a sister company, Cork West, in Kennewick, Washington. With California being the largest wine producing state in the country, Alan decided that rather than trying to compete with well-established bottle stopper suppliers there, he would serve Washington and Oregon – America’s number-two wine-producing region – and New York State, the number three.

In both the Pacific Northwest and New York, the number of vineyards is growing, and the amount of land devoted to growing grapes is increasing. In many ways the cork business is similar to Alan’s fishing components business. They are both growing.

REC’s sales have increased every year since Alan bought the business – even as the economy was tanking. Over the same period, America’s wine consumption grew, too.

Both the cork business and the component shop employ robotics as well as the human touch. On the cork side of the REC building, robotic machines count corks, brand them with the customer’s logo and treat them with a wax that seals the wine from air, and silicone so that a 105lb restaurant server can remove the cork.

Whether they are lower-grade corks for $10 bottles of wine or top-grade stoppers for $50 bottles, every batch is tested to ensure its seal and ease of uncorking.

Similarly, many of the machined rod components are made by robots that can work, unattended, through the night. Then they go through several human hands for finishing and assembling.

“What differentiates rods are their components,” says Alan, illustrating his point with a rod ad that pictures the reel seat and butt. Many of his employees have been with the company for several years, and their goal is to produce fine fishing instruments.

That they care, really care, about fishing is obvious everywhere in the plant. Linda Gnann, administrative manager of the company and Alan’s wife, is an accomplished fly angler. In the shop, one long-time employee is wearing a G Loomis T-shirt, while another has tacked trout posters over his workstation. Another has pinned up fishing posters. Even the salt and pepper shakers in the employees’ dining room are red-and-white bobber floats.

REC makes things that will go into the hands of passionate people. CorkTec’s stoppers are being sold to people who are passionate about making wine, for consumers who are passionate about drinking it. Alan says: “Our slogan in the cork business is ‘Preserving Your Passion’.”

Diversity differentiates the cork business from rod components. CorkTec offers nine grades of wine-bottle stoppers, but how many parts does REC make?

“I don’t know,” says Alan. “Thousands!”

“With the exception of fishing-rod blanks, REC is capable of supplying everything required to build and case fishing rods.

“We are dedicated to meet the needs of fishing-rod manufacturers, commercial custom fishing-rod builders, distributors, and dealers worldwide by providing creative solutions to the most demanding applications.”

Of the thousands of components in REC’s storeroom, the most famous are RECOIL guides, first introduced at the fly-tackle trade show in 1998. RECOIL guides are made from a special nickel titanium alloy with ‘shape memory’ that doesn’t require plating, cannot corrode in any environment, and returns or ‘recoils’ to its original shape after repeated deformations. It’s a metal with the characteristics of plastic.

Today, RECOIL guides are found on spinning and casting rods, as well as fly rods, made by many of America’s top rod companies.

Genuine Energy

America’s fishing-tackle manufacturers have jumped aboard university-level bass fishing.

“We've got some great companies in the fishing world that have really stepped up,” says Wade Middleton, tournament director of the BoatUS Collegiate Bass Fishing Championship.

“Cabela’s, Ranger Boats, Abu Garcia, Berkley, American Rodsmith, Sébile Lures, Wohali Rods have all been with us for years,” he told TTW. “Many of the companies in the fishing-tackle business have built some great programmes to allow collegiate anglers to purchase products at a large discount, and they have also created a wide variety of programmes in the form of scholarships, products and cash to offset expenses for competing college clubs and anglers.

“The exciting thing for all of them is that they’re working on this project, in many cases, with direct competitors so that we can provide more products and services back to the college anglers and their clubs.”

The inaugural BoatUS Collegiate Bass Fishing Championship in 2006 attracted a field of 46 teams from 24 schools.

This year Wade expects as many as 300 anglers to compete in the national championship on May 24th to 28th in Lake Lewisville, Texas. They will represent more than 80 universities in every region of the US.

“I think it's largely a combination of things that helped to grow college bass fishing,” Wade says, “from major television coverage to great support from certain companies to help us offset the cost for college anglers, so they’re able to fish.

“For years there were a few small events here and there that some colleges were doing, but there was nothing really organised that gave college anglers across the nation a chance to compete. The BoatUS Collegiate Bass Fishing Championship was one of the first to do so. It was like pouring gasoline onto a fire: it really took off quickly.”

Chip Porché, an angler at the University of Oklahoma, says: “Fishing this event is a unique opportunity for me to compete in a sport at the school of my choice because I don’t have the skills to participate in basketball, football, baseball or such at this level. Just about any college student with the desire has the chance to fish the BoatUS Collegiate Bass Fishing Championship, win prize money and end up on national television.”

Andrew Luxon, an angler representing the University of Eastern Kentucky, agrees. “This is the premier event in collegiate bass fishing,” he explains. “It features the most talented anglers and provides the best television exposure.”

The championship is featured on Versus, one of the top outdoor-sports channels in the country.

The national championship draws most of the publicity for collegiate bass fishing, but Wade Middleton and his colleagues organise other tournaments throughout the year. This year’s events will be held in Texas, Arkansas, Alabama and Tennessee.

Pure Fishing awarded over $10,000 in cash and prizes last year and is again offering numerous incentives for tournament victories and Big Bass Awards at regional tournaments. The Berkley Conservation Institutes sponsors the Collegiate Angler of the Year, which combines angling skills and academics to reward student anglers for recognising ways to improve the industry and conservation.

“These young anglers continue to improve every year both academically and in their angling skills,” says Andrew Marks, Pure Fishing’s senior marketing manager. “Their desire to grow their bass clubs and participate in conservation efforts will help guide the future of our industry.”

Many other manufacturers of tackle, boats, and accessories love college-age anglers and the audience they attract.

“College bass fishing is really a perfect fit for Costa Del Mar,” says Al Perkinson, the company's vice-president of marketing. “In our world, ‘fit’ is everything. Costas have definitely become a regular part of the daily campus attire these days for all the right reasons.” Al says he is pleased that so many college students are taking the initiative to start fishing clubs on their own. He also says that many of the clubs have assumed conservation initiatives that parallel those of Costa Del Mar.

“Cabela's sponsorship of the BoatUS Collegiate Bass Fishing Championship Series is meant to engage the next generation and foster a love of the outdoors,” says Dennis Highby, president and CEO of Cabela's. “Supporting these young anglers isn't just good business for everyone in the industry, it's also about building a firm foundation to ensure that future anglers have the same opportunities that millions of Americans have enjoyed for so long to pursue their passions.”

All of this year’s championship competitors will enjoy a Cabela's sponsored shopping spree at the Cabela's retail store in nearby Fort Worth in Texas. The student anglers will be greeted by several of the country's top professional bass anglers to assist with their tackle purchasing decisions.

“We're proud to help bring these two generations of anglers together,” Dennis Highby adds. “The exchange between students and mentors is symbolic of what has occurred since the earliest days of sportfishing, and is a reflection of the common passion that all anglers have for the outdoors. It's also the very same passion that's shared by every Cabela's employee.

“Together, we are the stewards of our sport and the country's natural resources, and with participation comes responsibility. We're confident that Cabela's involvement with the collegiate fishing programme is about giving the next generation a chance to enjoy – and the knowledge to take care of – the greatest of American traditions.”

Wade Middleton sees a bright future for collegiate bass fishing in the US.

“I now get e-mails weekly from high-school kids wanting to know where to go to college so they can fish for the school,” he says. “Five years ago, that didn't happen.

“We now know of roughly 250 schools with college teams; five years ago, we knew of 40.

“There are more colleges still wanting to start fishing clubs,” he continues, “so we've formed the Association of Collegiate Anglers. The Bass Federation is helping grow college bass fishing with a goal of providing information to help start new clubs.

“In the short term, more television exposure for more events will help fuel the fire even more. In the long term, we are looking at over 1,000 schools in the next 10 years that will have clubs and more regional events leading to the national championships.”

“The college bass fishing scene is so fun, so dynamic,” says Keeton Eof, general manager for Sébile USA. “With it comes all the rivalries and good times that follow other college sports, so it truly creates an infectious atmosphere for spectators and participants. You can't help but get wrapped up in the competition, often finding yourself rooting for the schools you have ties to or perhaps the underdogs, just as you would do in football, basketball or whatever sport.

“It's also an extremely refreshing for the fishing-tackle industry because at this level the involvement is so pure, so real. The emotions and energy that come with participation are obvious and genuine.”

Going downtown

ON SATURDAY, the busiest day for most fly fishing shops, Firefly Outfitters is open by appointment only.

“Most of our customers are men, and men don’t like to shop,” says Michael Wilmerding, the store’s owner and head guide. “They come in and buy what they need – before work, on their lunch hour, or after work. They’re not going to waste a weekend shopping.”

Firefly Outfitters is in a bank building, in the heart of Boston’s financial district in the US. To get there, a customer enters the Sovereign Bank at One Federal Street, then walks by a Starbuck’s coffee stand through a gauntlet of impeccably dressed security guards for whom smiling is, apparently, forbidden.

Michael founded the business in 1998, a year after returning from the West where he guided fly fishermen pursuing large trout on big rivers. He and his sister, Eliza, had learnt the art of fly fishing from their parents who still travel the world with their fly rods.

His only experience in the retail business had been a brief stint at Paragon Sports, a sporting-goods store in Manhattan, where he and his wife, Laura, had lived for a year.

When they moved to Massachusetts in 1997, they decided to open a store, and Michael says that he wanted the shop to be located in the heart of the city. The Federal Street location wasn’t his first choice, he says, but it was affordable. (The street’s only other prominent retailers are a custom golf shop and Winston Flowers, a very high-end florist.)

Firefly Outfitters fits the neighborhood. Laura, Michael’s wife, is an interior decorator. She worked with another designer to dress the store with custom-made fixtures and display cases. Earth-tone carpets give the store a warm touch.

Apparel and giftware play major roles in the business. A display of ties, knitted hats, water bottles and some books greet customers at the door.

As the business has grown, Michael has reduced the number of clothing brands he has offered. Simms and Patagonia are his principal lines now. Though the bulk of his customers are male, Michael stocks a significant assortment of women’s wear by Patagonia.

The shop covers only 400 square feet of space, but it contains a wide variety of rod and reel brands including Sage, St Croix, Winston, Ross, Hardy and others.

A custom-built fly display holds hundreds of patterns.

“Fly fishing accounts for 75 per cent of tackle sales,” Michael explains. “St Croix and Accurate are the store’s top light-tackle brands.”

Though he cut his teeth guiding on trout fishing, the 38-year-old entrepreneur is now a licensed charter-boat captain. His specialty is fly fishing for striped bass and bluefish on Boston Harbour, which is now recovering after centuries of pollution.

“Boston Harbour is beautiful,” Michael muses. “It’s unusual because you’re so close to a major city, but within minutes, you can be in the midst of a breaking school of striped bass. The scenery reminds me of the Maine coast with all rocky shorelines and lighthouses.”

Michael also takes clients outside Boston Harbour to the Elizabeth Islands where several American presidents and many titans of US industries have fished for striped bass. Nearby is Stellwagen Bank National Marine Sanctuary, with waters that hold giant bluefin tuna and billfish during the summer.

In recent years, Michael has guided six days a week, often with two trips a day. “It’s been tough with two kids,” he adds. “During school vacation, we don’t see each other.

“This summer I’m cutting way back to taking friends and family and maybe a few good customers, but that’s it.”

The store acts as a booking agent for five or six other charter-boat guides who meet Michael’s standards for hospitality, seamanship and fishing passion. “In the shop, we have nothing but the best, and we do the same with our charters,” he says.

The store also books overseas fishing trips and weekend fishing trips to Cuttyhunk, one of the Elizabeth Islands. Guests stay at the Avalon, once home to the Atlantic Tuna Club, the oldest big-game fishing club on the east coast. Its members included some of the most wealthy men in the Northeast, and such legendary fishing authors as Kip Farrington and Zane Grey.

Firefly Outfitters’ customer base covers a variety of people. “Our customers range from young professionals working in the financial district to older professionals, as well as blue-collar guys who are working downtown,” Michael explains. “But we get everybody: tourists who are cruising by, out-of-towners staying in the hotels down here, as well as people who are visiting their financial advisors.”

When the store first opened, business grew so quickly that Michael was encouraged to open another store in Marion, a small town on the Massachusetts coast that serves as a departure point for the Elizabeth Islands. “It didn’t work out,” Michael remembers. “It closed that same year.”

In the beginning of the Boston store, he attracted new customers with such standard marketing media as magazines, telephone directories, and a website, www.fireflyoutfitters.com. “Over the years, we have done less and less of that, and now it’s all done by word of mouth.”

He also exhibited at consumer shows in New England, in the beginning, and he attended the annual fly-fishing trade show in Denver. But no more. One fly-fishing show in Massachusetts has folded, and attendance at another event has fallen.

The Denver show?

“It’s a waste of time,” Michael says. “My reps do their job. They come here, or I drive out to western Massachusetts, and they show me everything that’s new.”

Occasionally, Firefly Outfitters offers fly-tying demonstrations after business hours, and the store’s annual Christmas party attracts men and women from the financial district and other parts of downtown Boston.

“Business took a big hit at the beginning of the recession when many companies in the financial district sacked investment bankers and brokers,” Michael explains. He says that he is optimistic about the future, though.

“I love being downtown,” he says. “The customers are here. The model works.”

Hands on at Merrick Tackle

Merrick Tackle has emphasised personal service and unusual offerings for 50 years.

 

Visit Merrick Tackle, the New York wholesaler known for its custom-fishing-rod business, and you may find Scott Greenberg, the owner, packing an order.

He may be teaching a new rod-wrapping technique to one of his nine employees.

He could be taking an order.

“I’m a hands-on kind of guy,” says Scott, who’s been working for the company for about 43 years. He is 51-years-old.

Roy Greenberg, Scott’s father, opened a retail fishing-tackle store in Merrick, Long Island in 1959.

“My father was an accountant, and he hated his job,” Scott explains. “One day, my mother asked him: ‘So what do you want to do?’

“‘Well, I love fishing and hunting and boating,’ he said. So he opened a retail store.”

From the start, Merrick Tackle stocked hard-to-find tackle that set the business apart. As the store’s reputation grew, so did its retail-customer base.

Joyce Greenberg, Roy’s wife and Scott’s mother, joined the business. The Greenbergs launched a mail-order catalogue. Soon, other storeowners, unable to find some of unusual gear that Merrick carried, were ordering from the Greenbergs’ catalogue.

The wholesale side of the business was born.

Merrick’s inventory and sales volume outgrew the original store, and the company moved to a larger building. Merrick Tackle became one of the largest retailers on Long Island, New York’s magnet for saltwater fishermen in the Northeast.

Scott assumed more responsibility in Merrick’s day-to-day business, and by the time he was 18, in the mid-1970s, he was running the operation.

Roy Greenberg eventually retired, and Scott decided to make the business 100 per cent wholesale.

In the early 1990s, he moved Merrick Tackle to New York’s Catskill Mountains and opened a warehouse on the banks of the Esopus, a legendary American trout stream.

Today, Scott says that Merrick Tackle serves retailers in all 50 American states and 58 countries.

“We’re known for rod-building components,” he adds, “but we stock over 30,000 SKUs, and we special-order others.”

Scott’s website, www.merricktackle.com, lists scores of international manufacturers, including Okuma, Tica, Cortland and others.

Among the big names is Bronco. “That’s a brand we developed for our retailers, so they can compete with the big-box stores,” Scott says. “We cater to mom-and-pop stores. I ran a retail outlet; I know what they need. It’s not 10 per cent.

“If my customers are making money, I’m making money.”

Scott sticks to Merrick’s founding philosophy of stocking unusual gear. “We don’t carry every lure that’s out there because today’s hot item is tomorrow’s closeout,” he explains. “On the other hand, we carry everything our customers need. You can’t sell out of an empty cart.”

Merrick stocks an extensive variety of fly-tying and lure-making components, as well as rod-building supplies, so retailers can build unique tackle with higher-than-average mark-ups. “The guy who buys a custom rod is not the same guy who buys a factory rod,” Scott says. “The custom-rod customer is willing to pay a little more for something special.”

Stores that offer rod-building classes have found a way to generate sales during the off-season, he says. Customers who buy components to build their own rods are like fly tiers: always seeking new materials and components to improve performance. Merrick offers workshops for custom builders who want to learn the latest techniques.

Everyone who works for Merrick Tackle has learnt to build custom rods. “They build rods for themselves and their boyfriends,” Scott says. “I want them to know what they’re talking about when they’re working with customers who are rod builders.”

For several years, Scott, like many other American wholesalers, would open his warehouse for a weekend dealer-show, usually during the winter.

No longer.

“We still have a show, but it’s year-round. When we had the weekend show, it was always at the wrong time for some dealers,” he recalls. “The other problem was that we’d have a tremendous turnout and only 10 people to look after everyone. It was frustrating.

“Now, customers can call for an appointment and come when it’s convenient for them. We buy them lunch, and they have 10 people catering to them. We’re in the Catskills where there’s great skiing, trout fishing and other activities, so some of our customers come for the weekend and make a little vacation out of it.”

Personal service is the hallmark of Merrick Tackle. Scott says: “We treat everyone the way we would want to be treated. When you call, you speak to a real person who understands what you need. You may speak to me. I’m here all the time, and I do a lot of different things. I enjoy talking with customers about business and fishing. I’m a fisherman, too. That’s my hobby.

“Personal service runs through the entire business,” he says. “When we’re packing an order, for instance, it has to be a nice job; neatness counts.”

Joyce Greenberg, Scott’s mother, still works in the office.

Merrick Tackle is grounded in tradition, but it’s a dynamic business. “My goal is to keep expanding at a rate that we can continue to serve our customers,” Scott Greenberg says.

“My philosophy is always to try to be different. If something isn’t working, change it. If something is working, improve it.”

LL Bean: a century of service

Tom Meade

AMERICAN columnist Tom Meade examines how retail giant LL Bean has survived 100 years.



AS L L Bean enters its second century of doing business, the Maine-based outfitter is opening a furniture store and announcing a line of ‘fashion-forward’ apparel designed to appeal to young, urban fashionistas.
Visit L L Bean’s flagship complex in Freeport, Maine or any of its shopping-centre satellite stores, and you will still find a company that hasn’t forgotten its rural roots in fishing and hunting.
“Fishing has always been an important part of the L L Bean history and culture,” said Mac McKeever, the company’s senior public-relations specialist.
“It’s truly at the heart of our heritage, and our founder’s commitment to the fishing community represents one of the very cornerstones of our business. Our product assortment has expanded significantly over the years, and L L Bean has achieved incredible growth. One thing that has not changed, nor will it ever, is our steadfast commitment and dedication to fishing and the traditional outdoor sports, among our other elements of growth and expansion. Fishing is deeply rooted and steeped into our history and heritage. It's intrinsically linked to who we are. It's also part of our DNA and always will be.”
In Marshfield, Massachusetts, one of L L Bean’s 13 satellite stores aims for urban and suburban shoppers by offering giftware, casual sportswear, and the latest cycling togs. Nonetheless, the fishing department is at the front and centre of the store, offering a large selection of fly rods and reels, flies, fishing apparel and accessories.
“There’s a lot of products in a small space,” said Chris Henson, L L Bean’s retail merchandise manager for equipment. He is the company’s fishing-tackle buyer. “In a fairly tight footprint, we try to cater to the full equipment list. We try to identify a key-equipment list for each store.” If a customer intends to fly fish for striped bass, for example, the store in Burlington, Massachusetts has everything he will need. Similarly, the L L Bean store in Albany, New York carries everything an inland angler would need to fly fish for trout.
The 200,000 sq ft L L Bean flagship store in Freeport, Maine is open 24 hours a day, 365 days a year. The store draws close to 3 million visitors each year. It features a trout pond in the middle of the store and a 3,500-gallon freshwater aquarium that replicates a 25ft-long section of streambed.
The L L Bean Hunting & Fishing Store, adjacent to the flagship store, opened in November 2007. It houses L L Bean's largest-ever selection of hunting and fishing gear.
There is no hunting department in the Marshfield store, but a customer can still find a modern version of the gum-soled hunting boots that launched the company, which is now a $1.5 billion enterprise.
In 1911, Leon Leonwood Bean returned from a hunting trip with cold, damp feet and a revolutionary idea. He enlisted a local cobbler to stitch leather uppers to workmen's rubber boots, making it comfortable and functional. This innovative boot – the Maine Hunting Shoe – changed outdoor footwear forever and made one of the most successful family-run businesses in America.
Leon began his business by working out of the basement of his brother's apparel shop. In 1912, he obtained a mailing list of nonresident Maine hunting-licence holders and prepared a three-page flyer proclaiming: “You cannot expect success hunting deer or moose if your feet are not properly dressed. The Maine Hunting Shoe is designed by a hunter who has walked the Maine woods for the last 18 years. We guarantee them to give perfect satisfaction in every way.”
One hundred orders came in for the shoes. However, Leon did not meet with immediate success. The rubber bottoms separated from the leather tops and 90 of those first 100 pairs were returned. Although it nearly put him out of business, Leon kept his word and refunded the purchase price. He borrowed more money, corrected the problem and, with undiminished confidence, mailed more brochures, according to the company’s official history.
L L Bean still manufactures the boots and other items in its own factories in Brunswick and Lewiston, Maine where nearly 400 people were employed in 2008.
“Manufacturing is where L L Bean started,” said CEO Chris McCormick, “and our people take great pride in continuing this tradition, using the finest materials along with years of experience in quality craftsmanship.”
L L Bean was one of the first mail-order outfitters to institute a no-questions-asked return policy. Many old-fashioned Yankee outdoorsmen have returned worn-out gum-soled hunting boots, and L L Bean has refurbished or replaced the footwear for free.
In 2008, L L Bean produced 55 catalogues, which were distributed to customers in all 50 US states and more than 160 countries. In 2008, nearly 13 million customer contacts were received, with over 770,000 coming on the busiest week of the year. Nearly 80,000 L L Bean orders were placed online in a single day in December 2008.
The company has grown from a one-man operation to a global organisation with annual sales of over $1.5 billion. In 2008, L L Bean employed over 5,400 people year round. More than 12,000 people worked for the company during the 2008 winter holiday season.
Near its corporate offices in Maine, the company offers two-day fly-fishing schools and books guided fishing trips on some of Maine’s legendary streams.
For 30 years L L Bean Outdoor Discovery Schools have offered a variety of courses, guided tours and multi-day trips near the flagship store in Maine. Outdoor adventures include kayaking, fly casting, clay shooting, archery, biking and canoeing. In 2008, nearly 23,000 people participated in L L Bean's Outdoor Discovery Schools.
All L L Bean retail stores offer regularly scheduled ‘Walk On Adventures’. For $15 a customer receives professional instruction in outdoor skills, including fly fishing and kayaking, and an opportunity to actually participate in the activity.
Walk On Adventures often lead to immediate sales, said Chris Henson, but the program has a greater goal. “The real motivation for offering those adventures is to give people an opportunity to experience the activity,” he said. “A side benefit is making a sale, but it’s all about making sure that people understand those outdoor pursuits. L L Bean is very much committed to being in those activities.”


Old company uses new social media

Use a search engine to look for Mac McKeever and you may be directed to his Twitter page, twitter.com/LLBeanHuntFish.
Click on the link to discover a case study on how to use social media effectively to promote business.
Mac ‘tweets’ frequently about upcoming events at L L Bean’s flagship store in Maine, but he does so without hype. In late September, for example, he wrote: “Fall is definitely in the air here in Maine. Time to swap out the 9-wt for the scattergun. Grouse season opens in just over a week!”
Three days later, he wrote: “The L L Bean Hunting Expo is this coming weekend in Freeport, Maine! Click the link below for more information.”
Chris Henson, the company’s merchandise manager for equipment, including tackle, explains: “We’re wading into social media cautiously before using it extensively. It’s another way for us to interact with out customers. It’s something we absolutely pay attention to.”


L L Bean bans baits that don’t dissolve

L L Bean has stopped selling soft-plastic lures that are not biodegradable.
Chris Henson, L L Beans merchandise manager for equipment, including tackle, explained that the decision was based on evidence that non-biodegradable baits were harming fish. Maine’s Inland Fisheries and Wildlife Division found that a discarded soft-plastic lure consumed innocently by a brook trout is likely to remain in that fish’s stomach for the rest of its life and may cause health problems such as ulcers and weight loss.
A study conducted at Unity College found that 65 per cent of brook trout voluntarily consumed soft-plastic lures if they were simply dropped into water. “We found that fish retained the lures in their stomachs for 13 weeks without regurgitating them,” said Dr Russ Danner, a fish and wildlife pathologist. “They also began to act anorexic and lost weight within 90 days of eating a soft-plastic lure.”
“It’s a very big piece of the conventional tackle business,” Chris Henson adds, “but we made the decision that doing the right thing for our fisheries trumps the business opportunities in non-biodegradable plastics.”